Training & Development Solutions for the Hospital & Healthcare Industry

Hospitals and Health care businesses have a strong focus on processes and customer relationships.

TrainSmart has extensive experience with assessing needs, designing, developing, and delivering training programs in the areas of healthcare customer service training, team building, presentation skills, technology tools, leadership, and sales for the hospital & healthcare industry.

Snippets Of Recent Projects

Customer Service & Communication Workshop

Healthcare Clinic in Worcester, MA : TrainSMART facilitated an onsite, instructor-led, tailored Customer Service Essentials and Communication workshop for a healthcare clinic team.  The audience of thirty-five supported all aspects of the clinic inclusive of dental, optical, wellness, behavioral, medical, pharmacy, and administration. The goal is to provide tools to the team that assists in improved customer service and communication for both internal and external.

Our trainer worked with the client prior to the workshop to gather examples of great and not-so-good clinic use cases which will be integrated into the interactive training. Behavioral styles included strategies to diffuse difficult situations; reasons to show empathy; and why respect in the workplace is critical to the overall health and success of the team and clinic.

The workshop topics were tailored to the clinic’s audience. The topics included:

Customer Service, Communication & Teamwork

Health Care and Medical Services Provider : TrainSMART facilitated onsite, instructor-led, tailored Customer Service Essentials / Communication / Teambuilding and Commitment workshops and consulting at our client’s site in Michigan.

The goal of the training was to create and deliver training that is standardized, repeatable, and sustainable and will shape the strategy and behaviors of how to shape the patient experience and team experience. Essentially, the client was seeking a more patient-centered, positive culture.

The workshop topics were tailored to the client’s audience. We prepared an agenda for onsite training. The topics included:

Customer Service, Communication, Leadership Workshop

San Jose, CA and Long Beach, CA: TrainSMART facilitated onsite, instructor-led, tailored Customer Service (A Deeper Dive), Communication Skills Expanded, and Leadership Essentials and workshop at our client’s sites in San Jose, CA.

The goal of the training is to create and deliver training that is standardized, repeatable, and sustainable and will shape the strategy and behaviors of how to shape the patient experience. Essentially, the client was seeking a more patient-centered, positive culture. The workshop topics were tailored to the client’s audience. Training sessions were two-two and one-half onsite workshop series.

Key Topics

Kick-off

There was a basic review of the model and then it was used to go deep on the interpersonal
skills required to achieve the model.

The deep dive includes:

We utilized templates, models, and assessments as a part of the workshop.

• Relationship Building
• How to create a relationship without “selling”
• The key is working on a relationship when the hospital works exclusively with
  another organization.

Customer Service & Communication

Bakersfield, CA: TrainSMART facilitated on-site tailored instructor-led Customer Service Essentials and Communication workshops at our client’s Bakersfield, CA facility. The training included best practices when using a telephone, email, and personal situations.

The integration of Emotional Intelligence and Cultural Intelligence was added as a lighter touch. Prior to the workshop, we worked with the client to determine the key learning objectives and the details to support this one-day interactive workshop.

The workshop topics were tailored to the client’s audience. The topics may include:

Professional Development Workshops We Offer

Communication Workshops

Communication Workshops	Lunch & Learn Workshop	Half-Day Training Workshop	Full-Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Effective Workplace Communication Training	YES	YES	YES		YES
Effective Presentation Skills Training			YES	YES	YES
Advanced Presentation Skills				YES	YES
Corporate Communication Training	YES		YES		YES
Meeting Facilitation Training		YES			YES
Professional Business Writing Training		YES	YES		YES
Writing For Leadership's Eyes		YES	YES		YES
Writing To Improve Your Bottom Line		YES	YES		YES
Technical & Report Writing Workshop				YES	YES
Conversation Skills Training: ConversationSMART	YES	YES	YES		YES
Professionalism In The Workplace Training	YES	YES	YES		YES
Dealing with Difficult People At Work	YES	YES	YES		YES
Building Stronger Business Relationships		YES	YES		YES
Building Better Business Relationships With Emotional Intelligence		YES	YES		YES
Conflict Management Training		YES	YES		YES
Executive Presence Training				YES	YES
People Skills For A Global Workforce - Cultural Intelligence			YES		YES
Understanding Yourself - The Key To Success		YES	YES		YES
Think On Your Feet: Present With Clarity & Confidence			YES		YES
Creating Winning Business Writing Through Storytelling				YES	YES
Email Etiquette Training	YES	YES			YES
Communication & Customer Service Strategies	YES	YES	YES		YES

Human Resources Workshops

Human Resources	Lunch & Learn Workshops	Half-Day Training Workshops	Full Day Training Workshops	Multi-Day Training Workshops	Virtually Facilitated
Ethics	YES	YES			YES
Workplace Violence Prevention			YES		YES
Behavioral Interviewing Training			YES		YES
Anti-Harassment Training	YES	YES			YES
On-Target Onboarding Training			YES		YES

Leadership Workshops

Leadership Workshops	Lunch & Learn Workshop	Half-Day Training Workshop	Full Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Values Based Leadership			YES		YES
Effective Leadership Training			YES		YES
Fundamental Leadership Skills Training			YES		YES
Coaching Skills For Leaders In The Workplace			YES		YES
Influencing Workplace Culture			YES		YES
Delegation Skills Training			YES		YES
Managing Employee Performance			YES		YES
Coaching For Performance			YES	YES	YES
Developing Leaders Training			YES		YES
Workload Management			YES		YES
Developing Leaders Within You Training			YES	YES	YES
Management Coaching Training			YES	YES	YES

Management Workshops

Management	Lunch & Learn Workshop	Half-Day Training Workshop	Full Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Time Management Training	YES	YES	YES		YES
Time Management Using The DiSC Time Mastery Profile	YES	YES	YES		YES
Getting Organized	YES	YES	YES		YES
Project Management Training		YES	YES	YES	YES
Project Management For Non-Project Managers		YES	YES	YES	YES
Stress Management	YES	YES	YES		YES
Balancing Work & Family Life			YES		YES
Faces of Change			YES		YES
Goal Setting That Generates Success			YES	YES	YES

Customer Service Workshops

Customer Service Workshops	Lunch & Learn Workshops	Half-Day Training Workshop	Full Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Customer Service Essentials: CustomerSMART	YES	YES	YES		YES
Customer Service Excellence Training	YES	YES	YES		YES
Call Center Customer Service Training	YES	YES	YES		YES
Automotive Dealership Customer Service Training	YES	YES	YES		YES

Sales Workshops

Sales Workshops	Lunch & Learn Workshop	Half-Day Training Workshop	Fully Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Successful Negotiation Techniques			YES		YES
Effective Selling Training			YES		YES
Relationship Based Selling Training			YES		YES
Powerful Negotiation Techniques			YES		YES
Consultative Selling Training			YES		YES
Sales Prospecting Training			YES		YES
Successful Selling Training			YES		YES
Sales Force Management & Leadership			YES		YES

Strategic Skills Workshops

Strategic Skills	Lunch & Learn Workshop	Half-Day Training Workshop	Full Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Removing Barriers To Peak Performance		YES	YES		YES
Making Change Irresistible			YES		YES
Self-Directed Learning			YES		YES
Problem Solving Training			YES		YES
Adaptive Decision Making			YES		YES
Polarity Thinking		YES	YES		YES
Social Media Is Changing Everything	YES	YES	YES		YES
Strategic Thinking			YES		YES
Influence Without Authority	YES	YES	YES		YES

Team Building Workshops

Teams	Lunch & Learn Workshop	Half-Day Training Workshop	Full Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Working With Virtual Teams		YES	YES		YES
Building Successful Teams			YES		YES
Developing & Managing Effective Teams			YES		YES
Team Building 101			YES		YES
Building Teamwork & Commitment			YES		YES
Five Behaviors Of A Cohesive Team		YES		YES	YES

Training Professional Workshops

Training Professionals	Lunch & Learn	Half-Day Training Workshop	Full Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Train-the-Trainer Course + Certification				YES	YES
Beyond T3: Enhance Your Training & Engage Your Audience		YES	YES	YES	YES
How To Facilitate Virtual Training Workshop					YES
How To Design & Present Technical Training Workshop			YES	YES	YES
Instructional Design Fundamentals Training			YES	YES	YES
Advanced Instructional Design - Digging Deeper			YES	YES	YES
Design & Present On The Job Training Workshop			YES		YES
How To Use PowerPoint In Training			YES		YES
DiSC Certification Training				YES	YES
Survival Skills For A New Trainer			YES		YES
Training Evaluation Basics Workshop		YES	YES		YES
Instructional Design: Starting With An End In Mind			YES		YES
Designing For eLearning: Where Do I Start?			YES		YES
Live Online Train-the-Trainer				YES	YES
How To Create & Deliver Virtual Training					YES
Train-the-Trainer: – Strategies & Tools To Foster Learning				YES	YES
Train-the-Trainer – Training Using Discovery and Exploration				YES	YES
Return on Expectations Certificate		YES	YES		YES

Women In Leadership Workshops

Women In Leadership	Lunch & Learn Workshop	Half-Day Training Workshop	Full Day Training Workshop	Multi-Day Training Workshop	Virtually Facilitated
Influencing: Inspire Yourself & Others		YES	YES		YES
Embrace the Life You Want: Develop The Leader Within		YES	YES		YES
Smart Moves For Speaking Out		YES	YES		YES
		YES	YES		YES

 

 

Your Extra Set Of Hands Is Here To Help! Tell Us About Your Project

Ready to discuss your training and development needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no-obligation consultation. We look forward to hearing from you. Call us at 800-807-8030  or fill out the form below.